Index to the Background Document, Report & Appendices

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"hard-to-reach" B7, R5, R33	health information R33
health care professionals (needs of) R7, R26, A87, A97; (role of) B14, R35, A75	health literacy B16, B43, R11
health care response B9, B37	Herzl Family Practice Centre B24
health education R33

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immigrants see also culture; B5, R31, A84	International Adult Literacy Survey (IALS) B5, B8, R11
information needs see caregivers, health care professionals, patients, support staff	interviews R15, A46
interactive health literacy B17

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Joint Commission on Accreditation of Health Organizations (JCAHO) B10

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Lakeridge Health Corporation B25	literacy B43
language B5, B7; R7, R16, R26, R37, R66	literacy assessment see also reading test instruments; B13, R26
Learning Centre Literacy Association B26	location (of Centres) A75, A89; (preferred for learning) R26, A38, A73
learning environment see also location; B15, B17	low literacy (informants' understanding) A83

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medication see compliance, effects of low literacy	Montreal General Hospital (MUHC) B33, B34
methodology R6, R12, A47	motivation B16, B17, R31

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nurses see health care professionals

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Oncology Hematology unit (findings from) R29, A95	oral communication see also training ; B10, B13, R20, A70, A77, A84, A92
Operation Bootstrap B15	Ottawa Regional Cancer Centre (ORCC) B27

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pamphlets see written information	policy see accreditation, critical health literacy
patients (needs of) R17, A80, A84, (role of) A76	poverty B7, B15, B42; R11
participatory education see also group discussion; B14, B16, B26, R37	Princess Margaret Hospital B28
partnership see also community development; B18, B21	print materials see written information
physicians see health care professionals, PQIC	Professional & Quality Improvement Council (PQIC) (findings from) A100
plain language see also written information; B9, B13, B21, B29; R27, R36; A91

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BACKGROUND DOCUMENT

RESEARCH REPORT